Referral Coordination Officer – RADIM II

Organization: Seefar
Project: Raising Awareness of the Dangers of Irregular Migration II (RADIM II)
Location: Remote, Federal Iraq
Employment Type: Part-time
Contract Duration: Mid-November 2026 to mid-April 2027
Working Hours: Approximately 20 hours per week
Compensation: GBP 800 per month (approximately USD 1,000)
Application Deadline: November 7, 2026, at 11:59 PM

About the Project

Raising Awareness of the Dangers of Irregular Migration II (RADIM II) is a migration-focused initiative implemented by Seefar across six governorates in Federal Iraq: Baghdad, Basra, Dhi Qar, Babylon, Nineveh, and Al-Muthanna.

The project aims to reduce irregular migration by raising awareness at individual and community levels, providing targeted psychosocial and practical support to at-risk youth, and connecting young people with viable local and overseas alternatives.

An important component of RADIM II is providing one-to-one advisory calls to young people to share information about irregular migration and connect eligible individuals with local alternatives or Seefar’s legal migration pathways service.

About the Position

Seefar is seeking a Referral Coordination Officer to connect young people with appropriate local service providers and Seefar’s legal migration pathways service, known as Dalil.

The successful candidate will coordinate referrals, follow up with young people to ensure they access the support offered, and maintain accurate records of referral outcomes while ensuring that all assistance meets Seefar’s standards.

Key Responsibilities

• Receive potential referrals from counsellors, prioritise cases, and develop monthly call schedules.
• Contact young people to assess changes in their circumstances since counselling and understand their current needs, interests, and aspirations.
• Explain available support options, including local service providers and legal migration pathways, and help young people make informed decisions.
• Obtain informed consent and refer 100 young people to their selected service provider in their governorate or to Seefar’s legal migration pathways expert.
• Follow up with referred individuals to confirm whether they have accessed the service and identify barriers preventing access.
• Identify and escalate safeguarding concerns in accordance with Seefar’s established procedures.
• Maintain accurate records of all contacts, follow-up calls, and referral outcomes until each case is closed.
• Keep referral statuses updated and document every follow-up interaction.
• Attend and lead weekly counselling status meetings, provide referral updates, support counsellors in achieving targets, monitor progress, and discuss challenges.
• Participate in monthly or quarterly review meetings with referral partner organisations.
• Support the Project Manager in reviewing referral numbers, outcomes, challenges, and changes in available services.

Qualifications and Experience

Essential Qualifications

Applicants should meet most or all of the following requirements:

• Bachelor’s degree in social work, psychology, sociology, development studies, or a related field, or equivalent practical experience.
• At least two years of experience in case management, referrals, community outreach, or similar roles, preferably working with young people.
• Good knowledge of local services, NGOs, and support organisations operating in the programme’s six governorates.
• Strong communication skills and the ability to build trust over the phone and conduct sensitive conversations.
• Fluency in Arabic and English.
• Excellent organisational skills, including the ability to manage a caseload, prioritise referrals, and meet monthly targets.
• Strong record-keeping skills and confidence using databases or spreadsheets to track calls and referral statuses.
• Understanding of confidentiality, informed consent, and safeguarding principles.
• Residence in one of the project’s six governorates.

Desirable Qualifications

The following experience and skills will be considered an advantage:

• Experience working in migration, livelihoods, protection, or youth-focused programmes.
• Persistence and motivation when encouraging young people to follow through with referrals.
• Ability to work independently and remotely while maintaining close communication with counsellors and the wider project team.
• Experience supporting young people’s psychosocial wellbeing and encouraging positive decision-making.

Remuneration

The position offers a monthly payment of GBP 800 (approximately USD 1,000) for a maximum of five months. The workload may vary depending on the number of referrals being processed.

How to Apply

Interested candidates must complete the official application form by the stated deadline. Applicants may also submit clarifying questions as part of their application.

Application Deadline: November 7, 2026, at 11:59 PM.

Seefar reserves the right to negotiate the scope and terms of the assignment before signing the contract.

TO NOTE

The position is remote but restricted to candidates residing in one of the six RADIM II project governorates in Federal Iraq. Remote does not mean applicants can work from anywhere in the world.

The six eligible locations are:

• Baghdad
• Basra
• Dhi Qar
• Babylon
• Nineveh
• Al-Muthanna

I recommend adding this clarification near the top of the vacancy:

Location: Remote – applicants must reside in one of the six project governorates in Federal Iraq (Baghdad, Basra, Dhi Qar, Babylon, Nineveh, or Al-Muthanna).